​We are headhunting for a unique opportunity to join a leading global digital consultancy, in their Riyadh office. 

A business that opens doors—many who work here go on to achieve remarkable opportunities in their careers, plus they hold accolades like Best Employer in the Middle-East. 

We are supporting the team in headhunting a Customer Experience Manager. 
This is more than just a role—it’s a chance to lead transformative projects, redefine customer journeys, and shape industries across the region.

The Role

• Lead multidisciplinary teams to deliver exceptional customer strategies that drive business growth and enhance experiences across industries.

• Define, test, and refine innovative customer journeys using agile methodologies and advanced technologies.

• Build new digital channels and implement omni-channel strategies to engage customers and improve loyalty.

• Reimagine services, combining design, technology, and analytics to deliver breakthrough solutions.

• Develop financial cases and strategies to launch impactful products and services.

• Drive customer acquisition, engagement, and satisfaction through cutting-edge tools and methodologies.

To be considered for this role, you must

• Be a Saudi National 

• Hold 6-8 years experience in CX, at Manager level

• Have experience working in a consultancy 

• Have deep expertise in designing customer experiences, optimizing processes, and leveraging emerging technologies like AI, blockchain, and digital platforms

Apply now1