​Our Client is a growing international payments company and a leading name in the Fintech sector, due to a rapidly expanding client base they are searching for an experienced client manager to work within their FX Solutions Team.

This is a fantastic opportunity for candidates looking to build a career in Financial Services Sales or FX Trading. The role itself will focus on maintaining client relationships and providing high-quality customer service.

Responsibilities

Client Support:

• Serve as the primary point of contact for clients, addressing inquiries, resolving issues, and ensuring a seamless client experience.

• Maintain strong relationships with both clients and key stakeholders, ensuring high levels of satisfaction.

• Payment Management:

• Accurately add and manage payment details for clients, ensuring compliance with company policies and regulatory standards.

• Liaise with compliance teams to address any account-related queries or issues promptly.

• Phone & Communication Management:

• Handle incoming phone calls, providing accurate information and directing inquiries to appropriate departments.

• Communicate professionally with clients, team members, and external stakeholders via phone, email, and other platforms.

• Lead Qualification & Promotion:

• Qualify potential leads, gather necessary information, and assist in converting leads into clients.

• Promote the company’s payment services, identifying cross-selling and upselling opportunities.

• Reporting & Documentation:

• Prepare and distribute regular reports for clients and internal stakeholders, including transaction summaries and market analysis.

• Ensure accurate and timely documentation of all client interactions, transactions, and follow-ups.

Market Knowledge:

• Develop and maintain a comprehensive understanding of the payments market.

• Provide insights and updates on market trends, competitor activities, and potential business opportunities.

Competencies & Experience:

• Proven experience in sales support, administration, or client services, ideally in the financial services or IFX industry.

• Strong organisational skills with the ability to manage multiple tasks and priorities efficiently.

• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and stakeholders.

• Detail-oriented, with strong analytical skills and the ability to produce clear and accurate reports.

• Familiarity with compliance and regulatory processes related to payments and client accounts.

• Proficiency in MS Office (Word, Excel, PowerPoint) and CRM systems.

• Knowledge of payment processes is a plus.

• Fluency in English is required; knowledge of Arabic or other languages is an advantage.

Apply now!